Privacy Policy

1. Business Details

This Privacy Policy applies to Auto TintGard.

Auto TintGard
Unit 4/7 Industrial Avenue
Hoppers Crossing, Victoria 3029
Website: www.autotintgard.com.au
Phone: 0483 955 426
Email: [email protected]

2. What Personal Information We Collect

We may collect personal information that is reasonably necessary for our business activities. This may include:

1. Your name

2. Phone number

3. Email address

4. Address or general location

5. Vehicle make, model, year, registration, or service details

6. Booking and appointment details

7. Quote requests and enquiry information

8. Payment or invoice information

9. Photos or videos of your vehicle before, during, or after service

10. Feedback, reviews, complaints, or service history

11. Website usage information such as IP address, browser type, device type, pages visited, and enquiry form activity

We only collect information that helps us respond to enquiries, provide services, manage bookings, process payments, improve our website, and operate our business.

3. How We Collect Personal Information

We may collect personal information when you:

1. Visit our website

2. Submit an enquiry or quote form

3. Call, email, message, or contact us through social media

4. Book a service with Auto TintGard

5. Bring your vehicle to our workshop

6. Request support, warranty assistance, or aftercare advice

7. Leave a review or provide feedback

8. Interact with our advertising, social media pages, or online listings

We may also collect information through third-party platforms where you choose to contact us, such as Google, Facebook, Instagram, or other business directory platforms.

4. Why We Collect and Use Personal Information

Auto TintGard may collect and use personal information to:

1. Respond to your enquiries

2. Provide quotes and service recommendations

3. Confirm bookings and appointment details

4. Carry out services such as car tinting, ceramic paint protection, graphene coating, dash cam installation, and old tint removal

5. Process payments, invoices, and receipts

6. Communicate service updates, aftercare instructions, or warranty information

7. Maintain customer records

8. Improve our services, website, and customer experience

9. Send marketing updates where permitted

10. Manage complaints, disputes, safety issues, or legal obligations

11. Protect our business, staff, customers, and property

We will not use your personal information for purposes unrelated to our business unless we have your consent or are required or permitted by law.

5. Vehicle Photos and Marketing Use

Auto TintGard may take photos or videos of vehicles for service records, quality control, before-and-after comparisons, training, website content, social media, portfolio use, or marketing.

Where possible, we will avoid intentionally displaying personal information such as number plates, personal items, or identifying details.

If you do not want your vehicle photographed or used in marketing, please tell us before your service begins.

6. Website Analytics, Cookies and Tracking

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand how visitors use our website and to improve performance, content, and advertising.

This may collect information such as your device type, browser, IP address, pages visited, time spent on the website, and how you found us.

You can manage cookies through your browser settings. Disabling cookies may affect how some website features work.

7. Marketing Communications

If you provide your contact details, we may send you service updates, reminders, offers, promotions, or information about Auto TintGard services where permitted by law.

You can unsubscribe from marketing emails or messages at any time by using the unsubscribe option where available or contacting us directly.

We will not sell your personal information to third parties for marketing.

8. Disclosure of Personal Information

Auto TintGard may disclose personal information where reasonably necessary to operate our business. This may include disclosure to:

1. Payment processors, accountants, or bookkeeping providers

2. Website, hosting, IT, CRM, or booking system providers

3. Marketing, advertising, or analytics providers

4. Product suppliers or warranty providers where relevant

5. Insurance providers, legal advisers, or professional consultants

6. Government, regulatory, law enforcement, or dispute resolution bodies where required by law

7. Contractors or service providers assisting Auto TintGard

We take reasonable steps to ensure third parties handle personal information appropriately and only for the purpose for which it was provided.

9. Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored electronically, in business systems, email accounts, booking platforms, customer records, accounting software, website systems, or physical records where necessary.

No method of electronic storage or transmission is completely secure. However, we aim to use reasonable safeguards to protect the information we hold.

10. How Long We Keep Personal Information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including service records, warranty support, accounting, legal, insurance, and business administration requirements.

When information is no longer needed, we may delete, destroy, de-identify, or archive it where appropriate.

11. Accessing or Correcting Your Information

You may contact Auto TintGard to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, outdated, incomplete, or misleading.

We may need to verify your identity before providing access or making changes. In some cases, we may refuse access where permitted by law, such as where disclosure would affect another person’s privacy or legal rights.

12. Complaints and Privacy Concerns

If you have a concern about how Auto TintGard has handled your personal information, please contact us first so we can review and respond to the issue.

We will take privacy complaints seriously and aim to respond within a reasonable time. If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant authority.

13. Overseas Disclosure

Some of the technology providers, website platforms, cloud systems, analytics tools, or communication services we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with reputable providers and protect personal information in line with applicable privacy obligations.

14. Links to Third-Party Websites

Our website may contain links to third-party websites, platforms, or social media pages. Auto TintGard is not responsible for the privacy practices, security, or content of those third-party websites.

You should review the privacy policy of any third-party website before providing personal information.

15. Children’s Privacy

Our services are intended for vehicle owners, drivers, and adults who can make service enquiries or bookings.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us so we can review and remove it where appropriate.

16. Data Breaches

If we become aware of a data breach involving personal information, we will take reasonable steps to contain, assess, and respond to the issue.

Where required by law, we will notify affected individuals and the relevant authority.

17. Changes to This Privacy Policy

Auto TintGard may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised date.

Your continued use of our website or services after updates are published means you accept the updated Privacy Policy.

18. Contact Us

For privacy questions, access requests, correction requests, complaints, or concerns, please contact:

Auto TintGard
Unit 4/7 Industrial Avenue
Hoppers Crossing, Victoria 3029
Website: www.autotintgard.com.au
Phone: 0483 955 426
Email: [email protected]